In our ongoing efforts to improve the service we offer our customers, we encourage our customers who call the Technical Help Desk to provide us with feedback using the questionnaire below. This feedback is very important to us and helps us identify any improvements that may need to be made.

If you could spare a couple of minutes to complete this form online, I would be most grateful.

Lindsey Stark, Technical Support Supervisor

complete our customer survey Please tell us a bit about yourself and your company Company name:   Serial No:   Name:   Email:   Telephone:   Please answer the questions below as honestly as possible: How would you rate the availability of the Technical Help Desk Staff? (i.e. how easy was it to get through)   Excellent Above average Average Below average Poor How would you rate the politeness and helpfulness of the Help Desk receptionist?   Excellent Above average Average Below average Poor How would you rate the knowledge levels of the Technical Support Analyst(s)?   Excellent Above average Average Below average Poor How would you rate the overall resolution of your problem?   Excellent Above average Average Below average Poor Did you use the manuals to try and resolve your problem before contacting the Technical Help Desk?   Yes No Not sure If yes, how would you rate the manuals?   Excellent Above average Average Below average Poor Did you use the Help Files to try and resolve your problem before contacting the Technical Help Desk?   Yes No Not sure If yes, how would you rate the Help Files?   Excellent Above average Average Below average Poor How would you rate the general levels of service offered by the Help Desk?   Excellent Above average Average Below average Poor If you use any other technical software Help Desks as part of your job, how would you rate us in comparison to them?   No applicable Excellent Above average Average Below average Poor Any Other Comments and Suggestions you would like to make: Please tick this box if you do not want your comments used in any marketing literature.