For supported customers using Asta software that is code protected we provide two replacement codes free of charge per year should your PC suffer a hard drive failure or virus etc. Subsequent requests will be liable to an admin charge.

In the event of your machine requiring formatting then the licence should be moved to another location, for example another machine or the network. The instructions for this can be found by clicking here.

If you have a new machine, please note that the licence should be moved from the old machine to the new machine. Instructions can be found by clicking on the same link above. If the same version of the software is reinstalled on the same machine and the hard disk is not reformatted prior to reinstalling, the software will remain activated.

For customers using the old style licence protection mechanism (know as dongles), we offer cost effective licence replacement in the event of loss, theft or damage. Full details are available on request.